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A call to raise awareness and adoption of vulnerability disclosure and handling best practices

Over the past few years, technology companies have increasingly moved toward partnering with security researchers to better protect their products, services, and customers. Recognizing that vulnerability research is a valuable part of securing the online environment, they have matured programs to work together with researchers in receiving, triaging, and responding to reports.

Microsoft’s focus on coordinating with researchers has developed over time. As we launched our first BlueHat Briefing in 2005, there was a significant level of distrust on both sides, and we listened to the security community as we evolved our approach. In 2011, we announced a new Coordinated Vulnerability Disclosure (CVD) policy and set of practices, aiming to be transparent and encouraging vulnerability finders to work with us. Since then, we have expanded our BlueHat prizes and bug bounty programs, further incentivizing researchers to work with us as we continue to strengthen our platforms.

Many companies are increasingly becoming software companies. In cars, elevators, wearable devices, and many other products and services, the practice of incorporating software components is exponentially growing. All of these devices and programs can suffer from vulnerabilities that are exploited by criminals. Moreover, unfortunately, for various reasons, including lack of resources, expertise, or understanding of vulnerability research, not all of these companies partner with security researchers that find and report potential vulnerabilities.

To address this gap and promote greater collaboration, Microsoft is working with the U.S. Department of Commerce National Telecommunications & Information Administration (NTIA) and numerous other stakeholders, including security researchers, technology providers, and civil society. In particular, we are co-chairing an NTIA working group that’s focused on increasing awareness and adoption of vulnerability disclosure and handling best practices. The group aims to highlight the overlapping interests of technology providers and security researchers and to develop resources that can support new partners in coordination and ecosystem security.

To guide our working group toward developing the most responsive and helpful resources, we’re seeking information about how vulnerability disclosure and handling is currently being approached. While we already have an appreciation of where concerns and obstacles might lie, we want to ensure that we are addressing the real needs and gaps that are being experienced in the ecosystem. To this end, we have developed short surveys, targeting both security researchers and technology providers and operators, and we encourage you to share and respond to them. Responses will be anonymized, and the surveys will close in mid-May.

The security researcher survey is available here:


The technology provider and operator survey is available here:


Ultimately, all stakeholders within and impacted by the vulnerability information sharing ecosystem—including security researchers, technology providers, technology operators, non-profit coordinators, bug bounty providers, governments, and users—have responsibilities to keep users safe. With your participation in this NTIA working group survey and broader engagement on this issue, we can learn more about how the ecosystem is maturing and what more we can do to support its advancement.

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