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Remote Assistance 101

September 26th, 2013 No comments

What is Remote Assistance?

Windows Remote Assistance makes it easy for you to get computer help from someone you trust, such as a friend or technical support person whom you have contacted. The helper can use Remote Assistance to connect to your computer and walk you through a solution—even if that person isn’t nearby. You can also help someone else the same way.

When you use Remote Assistance, the helper can view your computer screen and chat with you about what you both see. With your permission, your helper can even use his or her own mouse and keyboard to control your computer and show you how to fix a problem.

To help ensure that only people you invite can connect to your computer by using Windows Remote Assistance, all sessions are encrypted and password protected.

Does Microsoft make unsolicited phone calls offering help using Remote Assistance?

Microsoft and Microsoft partners will never call you to charge you for computer fixes; if you receive a call from someone claiming to be from Microsoft offering such a “service,” the call is not legitimate.

For more information, see Avoid tech support phone scams.

How do I get help by using Remote Assistance?

There are two ways to get help by using Windows Remote Assistance. If both you and your helper are running Windows 7, Windows 8, or Windows RT on your computers, you can use Easy Connect. Otherwise, use an invitation file.

To get step-by-step directions for both of these methods, see Windows Remote Assistance: Frequently asked questions.