Archive for the ‘FAQ’ Category

Help, I’ve been hacked!

April 26th, 2012 No comments

A reader named Karen asks:

“I received a message in my Hotmail inbox that said that I’d been hacked and I should change my password. How do I do this?”

If you think your Hotmail account has been hacked, go to the Reset your password page.

Karen didn’t say whether the message appeared to be from Microsoft or if it was from a friend who received an email from her that looked suspicious (a sign that your account might have been hacked.)

If you receive an email about the security of your account, this could be a scam. Don’t click links in any emails unless you trust the sender. Instead, reset your password.

Get more security tips for Hotmail and learn how to help protect yourself from email and web scams.

The Microsoft community has Answers

April 21st, 2011 No comments

We try to answer as many of your email messages and comment questions as we can. But if you want a faster answer (or a second opinion), try Microsoft Answers. Here, Microsoft support engineers and super geek volunteers from around the world participate in a forum for tech questions.

Follow these links to find answers to popular questions that you’ve been asking us lately:

To get answers to additional questions, type your question into Microsoft Answers or browse the forums on the following topics: